Effective Date: May 24, 2026 – Last Updated: May 24, 2026
This Privacy Policy describes how Puna Rock Co., Ltd. (“Puna Rock,” “we,” “us,” or “our”) collects, uses, and protects information you provide when you visit our website at https://punarock.com/ or contact us for products and services.
1. INFORMATION WE COLLECT
We collect information you provide directly to us, including:
- Name
- Phone number (including mobile phone number)
- Email address
- Delivery address
- The nature of your inquiry or order request
We collect this information when you submit a contact or inquiry form on our website, call us directly, or request a delivery or service quote.
We do not collect payment information through our website.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and requests
- Schedule and confirm delivery appointments
- Send delivery reminders and service notifications
- Communicate updates relevant to your order or account
- Improve our services
3. SMS / TEXT MESSAGE COMMUNICATIONS
If you opt in to receive SMS messages from Puna Rock, the following applies:
Types of messages: We send delivery appointment reminders, scheduling updates, delivery-status notifications, quote/request follow-ups, and service-related inquiry responses. We do not send marketing or promotional messages via SMS.
How you opt in: You provide your express written consent by checking the optional SMS opt-in checkbox on our contact form at https://punarock.com/contact. This checkbox is never pre-checked — consent is always your choice.
You may submit the contact form without checking the SMS opt-in checkbox. Consent to receive SMS messages is not a condition of purchase, delivery, or service.
How to opt out: Reply STOP to any text message at any time to unsubscribe. You will receive one confirmation message and no further texts.
Help: Reply HELP to any text message to receive contact information and assistance.
Message frequency: Varies based on your scheduled deliveries and service activity.
Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.
Data sharing: We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in data to third parties or affiliates for marketing or promotional purposes — at any time, for any reason. Mobile opt-in data is used solely to send you delivery and service notifications as described in this policy.
4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties.
We do not share your email address or phone number with third parties or affiliates for marketing or promotional purposes.
We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our business (e.g., delivery coordination), under confidentiality obligations
- When required by law, court order, or government authority
- To protect the rights, safety, or property of Puna Rock, our customers, or the public
We do not share SMS opt-in consent or mobile phone numbers with any third parties or affiliates for their marketing or promotional purposes.
5. DATA RETENTION
We retain your contact and order information for as long as is necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your information by contacting us at the address below.
6. COOKIES AND WEBSITE ANALYTICS
Our website may use standard cookies or similar technologies to improve your browsing experience. We do not use cookies to track you across third-party websites or for advertising purposes. You can disable cookies in your browser settings, though some site features may not function as intended.
7. CHILDREN’S PRIVACY
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
8. SECURITY
We take reasonable steps to protect the information you provide from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
10. CONTACT US
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Puna Rock Co., Ltd.
P.O. Box 566, Keaau, HI 96749
Email: inquiries@punarock.com
Phone: (808) 345-0704